Refund policy

We have a 14-day return policy, which means we offer a refund or exchange within 14 days of the purchase date. To be eligible for a refund or exchange, the item must be in its original condition, unused, and in its original packaging.

To initiate a return, please contact our customer service team here or email us at luxxbodybeauty@gmail.com . We will provide you with instructions on how to return the item. 

Please note that:

• Buyers are responsible for return postage costs.
• If the item is not returned in its original condition, the buyer is responsible for any loss in value.
• Due to the nature of our products, items must be unopened/unused and in their original packaging to qualify for returns.
• Used or open products cannot be returned.
• Customized blends and products are not eligible for returns.
• Refunds will be issued to the original form of payment.

Please note that some items may not be eligible for a refund or exchange simply because we sell bath products that can't be returned after use. Kindly carefully review all information about the product before making a purchase. We want you to love your order as much as we loved creating it!  

Incorrect order received? While rare, we are human! Please contact us immediately upon receipt by sending us a picture of your order to allow us to rectify the error.

If you have any questions about our refund policy, please contact our customer service team for assistance.